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28 June 2022

On 14 May 2022, the Inter-Ministry Committee on Scams (IMCS) launched two initiatives to secure e-commerce marketplaces from scams:

• E-commerce Marketplace Transaction Safety Ratings (“罢厂搁”): Consumers may refer to the TSR for information on anti-scam measures that major e-commerce marketplaces have in place. Major e-commerce marketplaces have been assigned an overall safety rating which indicates the extent to which they have implemented anti-scam measures that ensure (a) user authenticity, (b) transaction safety, (c) availability of loss remediation channels for consumers, and (d) the effectiveness of their anti-scam measures. These ratings will be reviewed annually. Further details are set out in the and the .
• Revised Technical Reference 76 on Guidelines for Electronic Commerce Transactions (“TR 76”): TR 76, the national standard for
  e-commerce transactions, has been revised to include additional anti-scam guidelines, including best practices, for e-retailers and e-commerce marketplaces, to offer better protection for consumers transacting online. Generally, e-commerce marketplaces that adopt TR 76 guidelines would score better on the TSR. New and existing e-retailers as well as e-marketplaces can refer to the guidelines in the TR 76 to secure themselves against scams. Further details are set out in . TR 76 is available for viewing at .

Further information

These initiatives were announced in a dated 14 May 2022 on the Ministry of Home Affairs website .